We’ve made this handy guide to tackle any issues that might pop up while you're playing the game.
🛠️ If your game is freezing, crashing, not loading, or behaving irregularly, try these to get back on track:
🧩 Check you have the latest version of the game installed
🧩 Make sure you have a stable internet connection (switch to Wi-Fi if you can)
🧩Close all background apps and turn off your device, leaving it off for at least 10 seconds before turning it back on
🧩 Free up some memory on your device and turn off power-saving mode (if it's enabled)
📱 Using an older device? Check if it meets these minimum requirements:
Android: version 9.0, 2GB RAM
iOS: version 13 2GB RAM
🆘 Still Need Help?
If none of the above solutions works, try uninstalling the game app and then reinstalling it.
🌟 But wait! Don't forget to write down your Player ID before uninstalling. You can find your Player ID by going to the Settings menu then tapping “Account”.
If your game progress is lost when you reinstall, you can message us with your ID and we can restore it.
If you're an Android user, please clear your cache before reinstalling the game by following these steps:
🧩 Go to your phone’s Settings menu
🧩 Scroll down and tap on 'Apps' or 'Applications'
🧩 Find Elf Islands and give it a tap
🧩 Tap on 'Storage'
🧩 Tap on 'Clear Cache'
Have any other account-related questions? Go to our My Account section.