Having trouble with ads not showing up in your game? We’ve got you covered! Whether you're on Android or iOS, we’ve put together a quick and easy guide to help get those ads back up and running.
Just follow the steps below, and you'll be back to enjoying your rewards in no time.
🔧 Android Troubleshooting Steps:
❇️ Reset or Limit the Advertising ID
Go to Settings → Google → Ads
Tap “Reset advertising ID”
Ensure “Opt out of Ads Personalization” is turned OFF
❇️ Check for Battery Optimization
Battery savers or optimizations may block ad services in the background.
Go to Settings → Apps → [Game Name] → Battery
Set to “Unrestricted”
🔧 iOS Troubleshooting Steps:
❇️ Enable Tracking Permissions
Some ad networks require this setting to be on:
Go to Settings → Privacy & Security → Tracking
Make sure “Allow Apps to Request to Track” is enabled
If it already is, toggle it off, wait a few seconds, and toggle it back on
❇️ Enable Personalized Ads
Some games use personalized ad targeting, which needs to be enabled:
Go to Settings → Privacy & Security → Apple Advertising
Turn on Personalized Ads
❇️ Check App Permissions
Make sure the game has internet access (Wi-Fi or mobile)
Ensure Background App Refresh is enabled:
Settings → General → Background App Refresh
If these steps don’t resolve the issue, reach out, and we’ll make sure you get the help you need!
Before contacting us, please try the following:
1. Reinstall the Game
2. Disable Third-Party Ad Blockers or VPNs
3. Try Another Network
4. Restart the Game and Your Device
In the meantime, keep exploring and building your perfect island!