To restore your game progress, follow the steps below. Note that these steps will only work if you previously connected your game account to Plarium ID.
✅ Open Elf Islands and go to the Settings menu
✅ Tap “Account”
✅ Tap “Save Progress”
✅ A browser window will open. Tap "Log in" and enter your Plarium ID nickname and password.
✅ You will be returned to the game and see two game profile options: Server and Device. Tap “Server” and your game progress will be restored.
If you are trying to transfer your progress to a new device and cannot link your game account on your old device to Plarium ID, please contact our support team for help. You will need to provide both the Player ID of your game account on your old device, and the Player ID of your game account on your new device.
To contact our support team, open the Settings menu in-game, then tap "Support".
If you need help finding your Player ID, please see the What Is My Player ID? article.